|
|
| Information |
|
|
The Art of Being Human
This isn't the first time I have written about the benefits of inserting a human voice or presence into your online communications. And I make no excuse for writing about this again. Site visitors crave the sense that someone is there, within and behind your Web pages, your emails and newsletters. Dealing with the bare technology of online interactions is a cold experience for many, or even most of us. It makes us feel anxious. Technology isn't warm. It has no heart. It neither understands us, nor cares for us. For many Web sites, whether for businesses or organizations, we simply plug in and play the bare technology - the super-duper means of information delivery. All the site visitor sees and feels is the design, the interface, the links and the clicks. The experience is about as warm and human as banking with an ATM machine. And then we sit in our expensive offices and wonder why it is that we get such terrible conversion rates on our sites, why so few people continue to open our emails or read our newsletters. Well, perhaps it's because we're bringing an 'ATM' style to the most interactive, vibrant, networked, warm and essentially human communications space imaginable. But what if you enabled your visitors to catch just a faint scent of humanity in your site? What if you did a few small things to show that your business is more than just a cold room, filled with servers? What if you showed that the heart of your business is about people, and not technology? Would that be such a bad thing? In fact, it would be a very good thing. Your readers, prospects and customers will feel relief, they will smile, feel reassured. And they are more likely to sign up, to register, to buy and come back. Can I prove this? No, not with certified, verified figures, charts and signed affidavits. But I have corresponded with and listened to so many business people who know very well how 'being there' and 'being human' has helped them online. They have seen how conversion rates, sales and levels of customer loyalty can rise and fall in response to the level of 'humanity' expressed through their sites. Here are a few, very simple examples of how different businesses have sneaked a little humanity into their sites and emails. - A second level page at 1800Flowers.com features a photo of the CEO Jim McCann, and a personal message to his customers. (You might consider this to be an unoriginal and mundane idea. Well, do you have an equivalent page on your site? Would it harm you to give it a try?) - At iQVC.com you can see how they have included images of and short messages from a variety of hosts and experts. (Are you too cynical to believe that visitors can really relate to paid 'hosts'?) - At Foolmart.com they use simple words and phrases that tell you right away that a 'real' person wrote that content. Have a look at the text for their Customer Service Pledge. See how the word 'leap' and the phrase 'burning questions' transforms this from corporate-speak to something very human and a lot more credible. It's not hard to take a few steps that will add a sense of humanity to your sites, emails and newsletters. You can do this with images, a few carefully chosen words or a combination of the two. And if that works for you, take an audit of all your online communications. Take a look at all the places where you could add a more human voice. Nick Usborne is a copywriter, author, speaker and advocat of good writing. You can access all his archived newsletter articles on copywriting and writing for the web at his Excess Voice site. You'll find more articles and resources on how to make money as a freelance writer at his Freelance Writing Success site.
Latest News:Site: Yahoo! News Search Results for news News Corp exec becomes chief of Germany's Premiere (Reuters via Yahoo! News) News Corp's chief financial officer for Europe and Asia has been named chief executive of German pay television group Premiere, following the resignation of Michael Boernicke, Premiere said on Wednesday. News Corporation to redevelop London Wapping site (Reuters via Yahoo! News) Rupert Murdoch's News Corporation is to redevelop its Wapping site in London, moving all its UK businesses, including News International, Harper Collins, MySpace and Dow Jones, under one roof. UPI NewsTrack Entertainment News (UPI) Chesney nominated for 7 CMAs ... Hoffman: I'm not playing Penguin ... 'RocknRolla' No. 1 at U.K. box office ... Jessica Simpson stops song on 'GMA' ... News from United Press International. Get the latest news in racing (Daily Racing Form) In order to read Daily Racing Form's free daily news stories it is required that you have a DRF.com free membership. If you do not have a DRF.com free membership, please register here . You will NOT need to be logged in to read each day's free news stories. DailyMe: News tailored to your individual tastes (The Christian Science Monitor) Column: Custom news websites come and go, but this one gets it right. Sarah Palin docu wins record ratings for Fox News (Reuters via Yahoo! News) In a week of records surrounding the Republican National Convention, Fox News Channel earned another one with its weekend documentary on vice presidential candidate Sarah Palin. MySpace ad business ahead of target: News Corp (Reuters via Yahoo! News) News Corp's (NWSa.N) MySpace advertising business is operating ahead of expectations and its digital ad business is performing better than the marketplace, the company's chief operating officer said on Tuesday. UPI NewsTrack Health and Science News (UPI) Mars Lander set to run last of experiments ? Protein found to suppress skin cancer ? NASA: Gamma-ray burst was aimed at Earth ? Study: Continuous blood sugar monitor best ... Health/Science news from UPI. News 25's Gina Morss Speaks with Senator Dick Durbin (WEEK-TV Peoria) You probably noticed the price of gas jumped up about a quarter a gallon in the past 24 hours. That's apparently a reaction to Hurricane Ike. Senator Dick Durbin tells News 25 he believes oil companies and the president could do more to keep prices at the pump lower. UPI NewsTrack Quirks in the News (UPI) Peabody Hotel in Memphis declares amnesty ? Night at Hearst Castle up for grabs ? Mother: 6-year-old got stuck in washer ? Couple may keep home thanks to rare coin ? UPI Quirks in the News. Site: news - Google News Gas Supplies To Poland Stable, No New Caps Planned - Operator - CNNMoney.com
MORE RESOURCES: Site: Yahoo! News Search Results for ecommerce Chain Reaction Ecommerce gets $5 million boost (BizJournals) Atlanta-based Chain Reaction Ecommerce Inc.(CRE) has raised $5 million from a local venture capital firm. MyECheck Launched on 25 eCommerce Sites With Online Commerce Group (Marketwire via Yahoo! Finance) MyECheck Inc., an electronic transaction processor and provider of alternative payment solutions, is pleased to announce that is has deployed its service on 25 eCommerce websites owned and operated by Online Commerce Group, LLC. Ecommerce Provider UniteU Achieves PCI Compliance (PRWeb via Yahoo! News) On-demand Ecommerce Platform Protects Consumers and Merchants Demandware Powers Stylish New eCommerce Site for Barneys New York (Business Wire via Yahoo! Finance) WOBURN, Mass.----Demandware, developer of the only enterprise-class, on-demand ecommerce platform, today announced that luxury retailer Barneys New York is now live on the Demandware eCommerce Platform. USA Technologies Launches an eCommerce Site to Sell Their EnergyMiser(TM) Product Line (Business Wire via Yahoo! Finance) MALVERN, Pa.----USA Technologies Inc. , a leading provider of energy management technology designed to reduce the cost and environmental consequence of running everyday devices such as vending machines and coolers, announced today the launch of its eCommerce system for purchasing its EnergyMiser line of products. Corel Streamlines Global Operations to Improve Operational Efficiency and Focus Investment on Growth Opportunities (Centre Daily Times) Corel Corporation (NASDAQ:CREL) (TSX:CRE) today announced it is streamlining its global operations in order to become more operationally efficient and to increase its investment in key growth opportunities, including emerging markets and eCommerce. As part of this effort, the Company will reduce its global workforce by approximately 8% or 90 employees worldwide. Corel Streamlines Global Operations to Improve Operational Efficiency and Focus Investment on Growth Opportunities (Business Wire via Yahoo! Finance) OTTAWA----Corel Corporation today announced it is streamlining its global operations in order to become more operationally efficient and to increase its investment in key growth opportunities, including emerging markets and eCommerce. Putting Your Product Pages to Work (SEO Chat) Visitors to your site s product pages want to achieve certain goals. Make it easy for them and you can increase your sales. Many of the tweaks and changes mentioned in this article owe as much to good web site design as they do to SEO. We ll look at how successful ecommerce companies such as Amazon and Dell pull it off.... Automate Software Builds with Visual Build Pro Easily create an ... UpSellit's Virtual Chat Agent Creates New Sales Opportunities This Holiday Season for Online Retailers (Centre Daily Times) In time for holiday sales, citing a predicted 14.3 percent growth in eCommerce from 2007-2008 (eMarketer, 2008), etailers are turning to UpSellit to prepare for this seasons' spike in opportunity. UpSellit, a virtual chat technology company that provides online solutions for enhanced, intelligent communications, announced today a 15 percent increase in eCommerce clients during the past six ... Kensington Global Private Equity Fund invests in Walden Venture Capital VII, L.P. (CNW Group via Yahoo! Finance) Kensington Capital Partners Limited, Canada's leading independent private equity fund investor, is pleased to announce a commitment of US$2,500,000 by the Kensington Global Private Equity Fund to Walden Venture Capital VII, L.P., a venture capital fund managed by Walden Venture Capital, based in San Francisco, specializing in the digital media, consumer and enterprise services, and eCommerce ... Site: ecommerce - Google News Coremetrics Reports Mixed eCommerce Signals in December - MSNBC
|
|
|
|
RELATED ARTICLES
Succeed With Your Own Home Based Business An internet business is by far the best way to support yourself if you just cannot stand working for others for less money than you need to survive. It's also the best way to get out of a good paying job that just takes up too much of your precious short life working for someone else. Get Out of The Way Get out of the way and make it easy for your visitors to find what they want.Recently I completed a report for a site that was the most 'peaceful' and among the most 'useful' I had seen in a long time. The Census and the E-Commerce Wave Understanding business and product sales can sometimes put me in a whirlwind. My job tends to get me involved with loads of different opportunities dealing with all sorts of product lines. How e-business and e-Marketing are Changing Internet now days became a real marketplace and many many companies using Internet as a online Selling and Customer Care or Support Tool for their Products and Services.Companies using e-Marketing, Search Engines Optimizations, e-mail eMarketing, Opt-In emailing Lists, Web Sites, Online Website Promotions, Backlinks Increasing, Link Building, Online Stores, Data Feeds, RSS Feeds, RSS Submissions, Business to Business (b2b) Exchange, Sales Force Automation Solution Software's, Online Live Customer Care or Live Support etc. Tell Site Visitors What To Do Your site visitors make all the choices when it comes to browsing the Web.No other medium gives users, readers or customers such control over their own experience. Online Shoppers Say They'll Buy from Small and Large E-Businesses Alike As the holiday shopping season begins in earnest, consumers say they're just as willing to buy from small online retailers as they are from large, national e-commerce providers.In addition to this key finding, a new national survey of 2,500 consumers discovered extremely high levels of consumer participation in - and satisfaction with - shopping on the Internet, despite continuing concerns for security and privacy. How to Write a Landing Page Is there a difference between writing a landing page and any other web site page? Yes and no. But mainly, yes. Precautions Necessary for an Online Brokerage Business Maybe no business requiring little or no capital pays as big as the online brokerage business. Perhaps this also explains why this business attracts so many rogues, dreamers, time-wasters and even mischievous people. Grow your Business with Emarketplace - Part III Increase Company ProductivityAfter years of hard work, finally your business started to pick up. You are selling more products then ever! You have lined up a good number of suppliers and buyers. Ecommerce - Boost Your Business ROI Did you know that over 90% of all online orders are processed by credit cards and that web sites that offer customers the ability to pay with credit cards can achieve up to 300% more sales than those that do not?It's a fact. Not only do more customers buy, statistics prove that customers actually buy more when given the option to pay with their credit card. The Ecommerce Business Plan Simply put, business plans can make or break your business. Starting a Drop Ship business online is no different from starting a traditional non-online business. Outsourcing Your Ecommerce Order Fulfillment When your eCommerce business grows to the point where you can no longer package and ship the orders yourself, it's time to begin outsourcing your order fulfillment. Although all order fulfillment centers offer the same basic services, their individual methods and costs will help you choose one over the other. Building eCommerce Websites That Work - Part 1 You want to succeed at eCommerce? Welcome to a very big family. Right off, let's be clear - there are lots of ways to do business on the internet. How To Accept Credit Cards Online Anyone with an online business, whether for auctions,services, or virtually any type of product, has asked thesame question at some time during their quest to createthe ultimate online business - "How do I accept creditcards?"Since over 90% of all transactions on the Internetinvolve customers paying by credit card, acceptingplastic money rates a must for almost any business.The problem for most small online business ownersinvolves the high cost of setting up and maintaining acredit card merchant account. 7 Suggestions for an i-Mom Friendly Web Site (e-commerce news and statistics) The Internet began as a male dominated medium, but those days are long gone and merchants are advised to make sure their websites are female friendly to faciliate the rising surge of busy i-Moms shopping online for their family and friends.Women now account for 51. Leveraging Open Source Technology Open Source applications can bring unique value to business owners. Since the base application development costs of open source applications is free, small and medium business owners are able to leverage previously unobtainable technolgies against their sales objectives, operational costs and customer satisfaction levels. The Secret Science Of Online Shopping In theory you could create a retail web site with a limitless selection; an online store where every kind of merchandise known to man could be sold. Would people be interested in buying from such a huge enterprise?Why do people buy online?Location: You can shop online from almost anywhere as long as you have access to a power supply and a telephone connection. Choosing an Ecommerce Shopping Cart Choosing an online shopping cart is a big decision. Unlike a traditional brick and mortar business, your website is your only chance to impress potential customers. Content Ever be Profitable? THE CURRENT WORRIES1. Content SuppliersThe Ethos of Free ContentContent Suppliers is the underprivileged sector of the Internet. eCommerce Software Solutions All of the long, grueling nights and an unknown number of working weekends spent converting your dream into reality finally paid off-in a big way! Affiliates are signing up every single day and the clicks have really turned into cash. Your success is not limited to a lonely website but several and all of them are helping you move very diverse product lines.
|
| Home | Site Map | Resource Links |
