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The Top 10 E-Commerce Ways to Follow up with Clients - Part 1
Did you know that 80% of all sales are made after the 5th contact? The biggest mistake we make is not following up with our clients regularly. We not only lose the chance to offer other services and products, we lose the chance for satisfied clients' referrals. Building your practice needs consistent bi-monthly follow-ups. If you think this takes too much time, follow my lead and delegate some of it where you will spend only 6-8 hours a week. Remember, only marketing and promotion builds income and business, the rest are expenses. Here's the top ten ways: 1. Keep track of every one who contacts you, in person or by email about coaching or other service. Treat email addresses like gold. These are already qualified, targeted future clients. Copy and paste their email note, date, and question into Textpad or notepad under the name "potential clients." Print it out and keep in a hard file named the same.
When someone connects with you, copy and paste their address into your computer folder called "eLists." Place the address where you think it belongs. Name one file "potential clients." If they are past clients, create another list and call it "past clients." If present clients, make a file for them too. Categorized into groups, you can personalize your note to each one. Every month you'll want contact one of these groups and offer them something special. 3. Keep track of your ezine subscribers' emails separately. While you may use a company to send out your ezine, you may also want to have that list handy in your own office. My assistant uses www.textpad.com shareware program to manage all of my different email lists. Since I only send out my ezine on book coaching and business tip monthly, I follow up in between with a thank you or special offer. It takes less than 3 minutes to send out through text pad. 4. Choose the appropriate follow up message for each group. For your monthly ezine, you may want to send out a mini "marketing survey." You ask 4-8 questions. For any who takes the time to respond, you offer them a fre.e eBook or report. In one follow up I asked, "What are the 3 top questions you want answered about writing and publishing a book?" My subscribers knew I was thinking about them and appreciated it by signing up for the follow up small cost book coaching marathon teleclass. People love fre.ebies, so when your follow up offers a fre.e tip or question and answer, your potential clients will see your value. 5. Leverage big results from just a little effort. Don't waste any information that helps you promote. After you get responses to your mini survey, use them again and again. After you answer the questions, keep them in a folder called Q and A. Create a new web site link and post them as new content for your hungry web site visitors. When other professionals ask me for an interview for their ezines and sites, I get them via email, answer them and get promoted by others through their ezines and Web sites. At the same time, I divide these interviews into articles under 1000 words and submit them to opt-in ezines looking for free content. From just one ezine interview, several high power professionals called me to order books first, then to become business clients. Don't think you are bothering your contacts. If they don't want your news, they can opt-out. Thank you's and free gifts keep your name in front of your buyers. It tells them you appreciate them and let's them know what new things you can offer them. Follow up is good business. Part two of this article is available at www.bookcoaching.com/freearticles/article-130.shtml. Judy Cullins, 20-year book and Internet Marketing Coach, Author of 10 eBooks including "Write your eBook Fast," and "How to Market your Business on the Internet," she offers free help through her 2 monthly ezines, The Book Coach Says...and Business Tip of the Month at http://www.bookcoaching.com/opt-in.shtml and over 140 free articles. Email her at mailto:Judy@bookcoaching.com
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MORE RESOURCES: Site: Yahoo! News Search Results for ecommerce Chain Reaction Ecommerce gets $5 million boost (BizJournals) Atlanta-based Chain Reaction Ecommerce Inc.(CRE) has raised $5 million from a local venture capital firm. MyECheck Launched on 25 eCommerce Sites With Online Commerce Group (Marketwire via Yahoo! Finance) MyECheck Inc., an electronic transaction processor and provider of alternative payment solutions, is pleased to announce that is has deployed its service on 25 eCommerce websites owned and operated by Online Commerce Group, LLC. Ecommerce Provider UniteU Achieves PCI Compliance (PRWeb via Yahoo! News) On-demand Ecommerce Platform Protects Consumers and Merchants Demandware Powers Stylish New eCommerce Site for Barneys New York (Business Wire via Yahoo! Finance) WOBURN, Mass.----Demandware, developer of the only enterprise-class, on-demand ecommerce platform, today announced that luxury retailer Barneys New York is now live on the Demandware eCommerce Platform. USA Technologies Launches an eCommerce Site to Sell Their EnergyMiser(TM) Product Line (Business Wire via Yahoo! Finance) MALVERN, Pa.----USA Technologies Inc. , a leading provider of energy management technology designed to reduce the cost and environmental consequence of running everyday devices such as vending machines and coolers, announced today the launch of its eCommerce system for purchasing its EnergyMiser line of products. Corel Streamlines Global Operations to Improve Operational Efficiency and Focus Investment on Growth Opportunities (Centre Daily Times) Corel Corporation (NASDAQ:CREL) (TSX:CRE) today announced it is streamlining its global operations in order to become more operationally efficient and to increase its investment in key growth opportunities, including emerging markets and eCommerce. As part of this effort, the Company will reduce its global workforce by approximately 8% or 90 employees worldwide. Corel Streamlines Global Operations to Improve Operational Efficiency and Focus Investment on Growth Opportunities (Business Wire via Yahoo! Finance) OTTAWA----Corel Corporation today announced it is streamlining its global operations in order to become more operationally efficient and to increase its investment in key growth opportunities, including emerging markets and eCommerce. Putting Your Product Pages to Work (SEO Chat) Visitors to your site s product pages want to achieve certain goals. Make it easy for them and you can increase your sales. Many of the tweaks and changes mentioned in this article owe as much to good web site design as they do to SEO. We ll look at how successful ecommerce companies such as Amazon and Dell pull it off.... Automate Software Builds with Visual Build Pro Easily create an ... UpSellit's Virtual Chat Agent Creates New Sales Opportunities This Holiday Season for Online Retailers (Centre Daily Times) In time for holiday sales, citing a predicted 14.3 percent growth in eCommerce from 2007-2008 (eMarketer, 2008), etailers are turning to UpSellit to prepare for this seasons' spike in opportunity. UpSellit, a virtual chat technology company that provides online solutions for enhanced, intelligent communications, announced today a 15 percent increase in eCommerce clients during the past six ... Kensington Global Private Equity Fund invests in Walden Venture Capital VII, L.P. (CNW Group via Yahoo! Finance) Kensington Capital Partners Limited, Canada's leading independent private equity fund investor, is pleased to announce a commitment of US$2,500,000 by the Kensington Global Private Equity Fund to Walden Venture Capital VII, L.P., a venture capital fund managed by Walden Venture Capital, based in San Francisco, specializing in the digital media, consumer and enterprise services, and eCommerce ... Site: ecommerce - Google News Coremetrics Reports Mixed eCommerce Signals in December - MSNBC
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