Customer Service Information

Take Care of Yourself Before You Take Care of Your Customer


One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage?    What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question, most people come to some conclusion that customer service is a critical component of your competitive advantage.  For most businesses, the service they offer can vary from exceptional to not so hot, depending upon circumstances.

You Bever Know Who Youre Serving


You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person.

Clients... and 38 ways to communicate with them


As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough.

Customer Service - A Lost Art?


Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!! As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority.

Is your Online Business Customer-Friendly?


Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site.  Your Web site is available on a 24 hour, seven days a week basis.

Customer Service A Chickens Way


Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there - they serve up amazing customer service.

Make An Action Plan To Improve Customer Service


Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.

Losing Angry Customers


This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer.

Create Win-Win Deals With Your Competitors


In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item.

Making The Most Of Newsletters


Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures.

Customer Service Tips for Mail Order Businesses


Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money.

Becoming A Solution To Your Customers Problems


Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important.

Cultivating the Trust Factor


In today's highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success.

The 7 Principles of Business Integrity


If you have integrity, nothing else matters. If you don't have integrity, nothing else matters.

Breaking the Ice and Winning Over the Client!


Wherever you turn these days you'll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

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Site: customer service - Google News
For weeks, Equifax customer service has been directing victims to a fake phishing site - The Verge

The Verge

For weeks, Equifax customer service has been directing victims to a fake phishing site
The Verge
Earlier this month, hackers broke into Equifax's servers and stole 143 million people's personal information, including their Social Security numbers. In response to the attack, Equifax set up a website ? www.equifaxsecurity2017.com ? for possible ...
Equifax Phishing Scams: Company Customer Service Sends Victim To Fake WebsiteInternational Business Times
Equifax tweets fake phishing site to concerned customersCNNMoney
Equifax has been sending hack victims to a fake phishing siteBGR
CBS News -Slate Magazine (blog)
all 21 news articles »
21 Strategies for Providing Top-Notch Customer Service on Etsy - Entrepreneur

Entrepreneur

21 Strategies for Providing Top-Notch Customer Service on Etsy
Entrepreneur
Buy it now from Amazon | Barnes & Noble | iTunes | IndieBound The following are 21 strategies an Etsy seller should implement on an ongoing basis to provide the best possible customer service: 1. Make yourself as accessible as possible. Display your ...

Why CMOs Should Care More About Social Customer Service - AdAge.com

AdAge.com

Why CMOs Should Care More About Social Customer Service
AdAge.com
Unfortunately, this level of social customer service is still the exception rather than the rule. But rather than dwell on the problem myself, I reached out to Dan Gingiss, the senior director of global social media at McDonald's. I wanted his thoughts ...

Coinbase adds customer service phone line support for angry ... - Business Insider

Business Insider

Coinbase adds customer service phone line support for angry ...
Business Insider
Some users reported thousands of dollars in missing transactions, but couldn't reach the company to figure out what went wrong.

and more »
10 Steps To Glowing Customer Service Reviews And Survey Results (Even If You Just Got Slammed) - Forbes

Forbes

10 Steps To Glowing Customer Service Reviews And Survey Results (Even If You Just Got Slammed)
Forbes
To learn that your company, division or department has performed poorly on a customer service survey can be more than demoralizing. It can bode ill for future financial results, and can even directly threaten your livelihood. If, for example, you've ...

What Makes Good Customer Service - Business 2 Community

Business 2 Community

What Makes Good Customer Service
Business 2 Community
National Customer Service Week is coming up the first week in October. This is a time to appreciate employees for doing a great job taking care of customers. There are many ways companies are celebrating. Everything from an employee appreciation event, ...
Three Steps To Transform From Reactive To Proactive Customer ServiceCustomer Think

all 2 news articles »
There Is No Place For Racism In Customer Service - Forbes

Forbes

There Is No Place For Racism In Customer Service
Forbes
The past month's headlines have been riddled with a focus on racism, anti-Semitism and bigotry. The incidents in Charlottesville, Virginia, continue to fuel concern throughout not only the United States but also the rest of the world. Racism seems to ...

Is Your Customer Service Functioning as a Driver of Growth? - WealthManagement.com

WealthManagement.com

Is Your Customer Service Functioning as a Driver of Growth?
WealthManagement.com
Providing great customer service requires a dedicated investment of time, energy and resources, but the ROI can be huge if your efforts are well planned and executed. Below, we'll focus on four customer service components that tend to consistently ...

How Small Businesses Can Intertwine Their Customer Service And Marketing Efforts - Forbes

Forbes

How Small Businesses Can Intertwine Their Customer Service And Marketing Efforts
Forbes
In fact, outstanding customer service can be considered a type of marketing. It helps build your reputation, attracts repeat business, and motivates people to write positive reviews and recommend your business to their friends. That's why you should ...

Letter To The Editor: Customer Service Isn't A Department - Carson Valley Times

Carson Valley Times

Letter To The Editor: Customer Service Isn't A Department
Carson Valley Times
Not that long ago, and more often than not, there were special assigned staff and departments for customer service. The classic line in those days ? ?Sorry, I can't help you, but go see (name) in the service department or go see the host or hostess ...

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