Customer Service Information

Take Care of Yourself Before You Take Care of Your Customer


One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage?    What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question, most people come to some conclusion that customer service is a critical component of your competitive advantage.  For most businesses, the service they offer can vary from exceptional to not so hot, depending upon circumstances.

You Bever Know Who Youre Serving


You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person.

Clients... and 38 ways to communicate with them


As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough.

Customer Service - A Lost Art?


Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!! As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority.

Is your Online Business Customer-Friendly?


Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site.  Your Web site is available on a 24 hour, seven days a week basis.

Customer Service A Chickens Way


Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there - they serve up amazing customer service.

Make An Action Plan To Improve Customer Service


Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.

Losing Angry Customers


This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer.

Create Win-Win Deals With Your Competitors


In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item.

Making The Most Of Newsletters


Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures.

Customer Service Tips for Mail Order Businesses


Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money.

Becoming A Solution To Your Customers Problems


Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important.

Cultivating the Trust Factor


In today's highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success.

The 7 Principles of Business Integrity


If you have integrity, nothing else matters. If you don't have integrity, nothing else matters.

Breaking the Ice and Winning Over the Client!


Wherever you turn these days you'll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

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This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news Twitter relaxes the rules for customer service DMs - Engadget

Engadget

Twitter relaxes the rules for customer service DMs
Engadget
But that also stops businesses which use Twitter to handle customer service from thousands of irate users at a time. The change means that, for every message you send to a company over DM, they can send you five responses within 24 hours. If you send ...

5 Customer Service Mistakes Even The Experts Make - Forbes

Forbes

5 Customer Service Mistakes Even The Experts Make
Forbes
Blind spots can sabotage the thinking of even the most well-versed and experienced experts. Here are five areas I've seen expert advice in customer service and customer experience go off course from time to time. 1. Focusing on first impressions but ...

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Customer service bot startup Agent IQ announces $6.3 million ... - TechCrunch

TechCrunch

Customer service bot startup Agent IQ announces $6.3 million ...
TechCrunch
If you've tried to deal with a bot before you can speak to a human customer service rep, you know how frustrating that process can sometimes be. Sure, there are basic tasks that can free up a human rep to handle the more difficult matters, but it can ...

and more »
Onward helps businesses automate their customer service ... - TechCrunch

TechCrunch

Onward helps businesses automate their customer service ...
TechCrunch
How much can customer service be automated? Onward has some straightforward targets ? 40 percent of tickets and 40 percent of messages should be automated,..

and more »
Using Chatbots As A Customer Service Virtual Agent - Forbes

Forbes

Using Chatbots As A Customer Service Virtual Agent
Forbes
Forbes Communications Council Communications, PR, public affairs & media relations execs share tips. Opinions expressed by Forbes Contributors are their own. Post written by. William Flaiz. Partner with Bottom Line Strategy Group helping clients ...

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The Parts of Customer Service That Should Never Be Automated - Harvard Business Review

Harvard Business Review

The Parts of Customer Service That Should Never Be Automated
Harvard Business Review
In Pixar's WALL-E, oversized humans recline on levitating barcaloungers and are dressed, primped, polished, and served, entirely by robots. Fiction? Maybe not, at least according to a wave of media coverage pointing to a dizzying array of service ...

Customer Service Depends On Leadership, All The Way To The CEO And C-Suite - Forbes

Forbes

Customer Service Depends On Leadership, All The Way To The CEO And C-Suite
Forbes
Customer Service is a leadership issue. It requires involvement from company leaders and managers, including the support (both philosophically and in the allocation of resources) of the C-Suite: the CEO, the COO, the CFO, the CTO, and certainly the CMO ...

Staff of XpressGas receives training in Customer Service delivery - Myjoyonline.com

Myjoyonline.com

Staff of XpressGas receives training in Customer Service delivery
Myjoyonline.com
?We do not pay lip service to Customer Service culture. Excellent Customer Service is key to our growth as a business. It is our expectation that this training will enhance our expertise and propel us to develop and implement a quality customer service ...

Amazon customer service scam targets your financial data - CBS ... - CBS News

CBS News

Amazon customer service scam targets your financial data - CBS ...
CBS News
Last Updated Feb 20, 2018 1:16 PM EST. If you've got a problem with an Amazon.com (AMZN) order and need to reach customer support, you're just the kind of person criminals are eager to speak to. A recent scam targets customers who want to get an Amazon ...
Amazon customer service scam targets your financial data - News ...WDEF News 12

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Customer anger grows over BB&T outage blamed on data center 'malfunction' - Charlotte Observer

Charlotte Observer

Customer anger grows over BB&T outage blamed on data center 'malfunction'
Charlotte Observer
BB&T said on Friday that its automated phone service and ATMs had begun working again, after a service outage on Thursday impacted millions of customers. The bank told customers that as its systems returned online Friday, some of the information they ...
BB&T says an equipment malfunction has caused 'major inconvenience' to customersGreenville News
BB&T Restores ATM Service, Online Banking Problem PersistsWall Street Journal

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