Customer Service Information

Take Care of Yourself Before You Take Care of Your Customer


One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage?    What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question, most people come to some conclusion that customer service is a critical component of your competitive advantage.  For most businesses, the service they offer can vary from exceptional to not so hot, depending upon circumstances.

You Bever Know Who Youre Serving


You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person.

Clients... and 38 ways to communicate with them


As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough.

Customer Service - A Lost Art?


Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!! As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority.

Is your Online Business Customer-Friendly?


Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site.  Your Web site is available on a 24 hour, seven days a week basis.

Customer Service A Chickens Way


Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there - they serve up amazing customer service.

Make An Action Plan To Improve Customer Service


Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.

Losing Angry Customers


This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer.

Create Win-Win Deals With Your Competitors


In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item.

Making The Most Of Newsletters


Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures.

Customer Service Tips for Mail Order Businesses


Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money.

Becoming A Solution To Your Customers Problems


Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important.

Cultivating the Trust Factor


In today's highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success.

The 7 Principles of Business Integrity


If you have integrity, nothing else matters. If you don't have integrity, nothing else matters.

Breaking the Ice and Winning Over the Client!


Wherever you turn these days you'll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

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Site: customer service - Google News
Best and Worst Companies for Customer Service - PJ Media

PJ Media

Best and Worst Companies for Customer Service
PJ Media
When interacting with a business, it always amazes me how much the experience varies?from indifference to great customer support. It seems obvious that generating goodwill through a positive interaction just makes good business sense. We're more ...

Silicon Valley Recap, ?Customer Service? - Luckey Break - TheStranger.com

TheStranger.com

Silicon Valley Recap, ?Customer Service? - Luckey Break
TheStranger.com
It figures that the idea around which ?Customer Service? revolves?that the Pied Piper crew finance the development of a ?new Internet? by pre-selling their data storage product to customers?is a business concept that your grandfather would recognize ...

TJ Miller (Image: HBO) TJ Miller (Image: HBO) - A.V. Club

A.V. Club

TJ Miller (Image: HBO) TJ Miller (Image: HBO)
A.V. Club
?Customer Service? sees the latest incarnation of Pied Piper struggling to find corporate partners in the wake of Gavin's departure, pushing them to sell their product as a hypothetical and partner with an insurance company. However, the CTO of said ...
'Silicon Valley' Review: The Most Awkward Moment in 'Customer Service'/FILM
Silicon Valley Recap: Season 4, Episode 6, ?Customer Service ...slantmagazine
Silicon Valley Season 4 Episode 6: The 5 Best Jokes in ?Customer ...Den of Geek US

all 14 news articles »
Best Practices For Online And Ecommerce Customer Service - Customer Think

Best Practices For Online And Ecommerce Customer Service
Customer Think
Even the most knowledgeable business professionals understand that knowledge is nothing without the ability to politely serve the people who keep the business up and running. Customer service is a foundational skill and should be placed above all other ...

How To Train A College Graduate In Customer Service - Customer Think

How To Train A College Graduate In Customer Service
Customer Think
College graduates looking for easy work that can provide them with a source of income during their downtime or to supplement their payments for the future of their academic career are the ideal candidates for handling customer service jobs. In fact, a ...

Is 'Good Enough' Customer Service Good Enough For Your Business? - Forbes

Forbes

Is 'Good Enough' Customer Service Good Enough For Your Business?
Forbes
Realistically, though, I mostly hear from businesses striving to reach the pinnacle of customer service; to become (and these are actual examples from my customer service consulting practice) ?the Nordstrom of screwdriver distribution? or ?the Ritz ...

Customer Service In Deathcare: How The Funeral Home Industry Cares For The Living - Forbes

Forbes

Customer Service In Deathcare: How The Funeral Home Industry Cares For The Living
Forbes
If I asked you to name a particularly customer service-focused industry, you might say ?hospitality,? or ?retail,? or even ?financial services." I don't know that you'd think to mention deathcare (sometimes styled "death care"), the self-chosen name of ...

Your Next Customer Service Rep Might Be a Bot - Motley Fool

Motley Fool

Your Next Customer Service Rep Might Be a Bot
Motley Fool
The next time you text your bank, cellphone service provider, or retailer, the agent you're dealing with might be a chatbot. This form of conversational AI is being more widely adopted to perform simple customer service tasks. According to research ...

In customer service, ducks quack but eagles soar - Fairbanks Daily News-Miner

In customer service, ducks quack but eagles soar
Fairbanks Daily News-Miner
You see, it's not the restaurants and stores that provide customer service, it's the people those places employ who either delight or disappoint us. The great personal growth teacher Wayne Dyer said years ago, ?There are two kinds of people in this ...

and more »
How to Create a Customer Service Employee Recognition Program - Business 2 Community

How to Create a Customer Service Employee Recognition Program
Business 2 Community
These strong working relationships that are being cultivated are important to the livelihood of your business and it's up to your employees to keep them alive. Here are a few tips on how to create a customer service employee recognition program that ...

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