Customer Service Information

Take Care of Yourself Before You Take Care of Your Customer


One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage?    What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question, most people come to some conclusion that customer service is a critical component of your competitive advantage.  For most businesses, the service they offer can vary from exceptional to not so hot, depending upon circumstances.

You Bever Know Who Youre Serving


You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person.

Clients... and 38 ways to communicate with them


As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough.

Customer Service - A Lost Art?


Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!! As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority.

Is your Online Business Customer-Friendly?


Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site.  Your Web site is available on a 24 hour, seven days a week basis.

Customer Service A Chickens Way


Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there - they serve up amazing customer service.

Make An Action Plan To Improve Customer Service


Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.

Losing Angry Customers


This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer.

Create Win-Win Deals With Your Competitors


In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item.

Making The Most Of Newsletters


Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures.

Customer Service Tips for Mail Order Businesses


Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money.

Becoming A Solution To Your Customers Problems


Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important.

Cultivating the Trust Factor


In today's highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success.

The 7 Principles of Business Integrity


If you have integrity, nothing else matters. If you don't have integrity, nothing else matters.

Breaking the Ice and Winning Over the Client!


Wherever you turn these days you'll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

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Site: customer service - Google News
What the Heck? Why Are We Cursing at Customer Service Agents? - NBCNews.com

NBCNews.com

What the Heck? Why Are We Cursing at Customer Service Agents?
NBCNews.com
Everybody has a favorite curse word, and sadly, they may be using it mostly in web chats with customer service representatives. The messaging platform LivePerson analyzed 38 million customer service chats with an unusual goal: to gain insight into the ...

Quick read: A look at customer service expectations - AberdeenNews.com

AberdeenNews.com

Quick read: A look at customer service expectations
AberdeenNews.com
Dave Swain has been in the customer service industry for 35 years. He started working the front desk at The Ward in downtown Aberdeen in 1982 and started bartending five years later. He's been a bartender and server at Minervas at the Best Western ...

Letters: The Republican Party, customer service - Knoxville News Sentinel

Letters: The Republican Party, customer service
Knoxville News Sentinel
In last 40 years, we have seen our democracy turn into something that our forefathers would consider rule under a king. We are going down a path where it is common for our president to call the media fake news. Is this not a common practice of a ...

Infographic: How Consumers Want Companies to Use Customer ... - Adweek

Adweek

Infographic: How Consumers Want Companies to Use Customer ...
Adweek
As chatbots become more and more sophisticated, brands are increasingly relying on them as an easy (and inexpensive) way to provide customer assistance.

and more »
Why Good Old Fashioned Customer Service Will Keep Humans Ahead Of The Robots - HuffPost UK

Why Good Old Fashioned Customer Service Will Keep Humans Ahead Of The Robots
HuffPost UK
But while more automation is having an impact on the effectiveness and efficiency of key areas such as IT security, what we aren't seeing is any realistic prospect for technology fully replacing the human ability to provide really great customer service.

Yelling at your customer service rep could send them on a shopping binge - New York Post

New York Post

Yelling at your customer service rep could send them on a shopping binge
New York Post
New research conducted by a group of professors in the US and China reveals that customer service reps who suffer ?verbal abuse? from people over the phone are more likely to try making themselves feel better by binge shopping later, according to ...

BankThink Good customer service is saying, 'I'm sorry' - American Banker (subscription)

American Banker (subscription)

BankThink Good customer service is saying, 'I'm sorry'
American Banker (subscription)
We tend to associate success in critical business functions with the outcomes they produce. In customer service, a successful program is one that yields positive results for the largest number of customers. A customer calls an institution because he ...

The 9 Deadly Customer Service Sins (Even One Of These Can Shut Down Your Business) - Forbes

Forbes

The 9 Deadly Customer Service Sins (Even One Of These Can Shut Down Your Business)
Forbes
Of the many ways in which a company can provide disastrous customer service, which ones are truly unforgivable, the blunders that, if they're happening at your company, must be nipped in the bud?or else? Below is my list of nine of the worst. Check out ...

Why the Secret to Making Customer Service More Human Isn't Human at All - Inc.com

Inc.com

Why the Secret to Making Customer Service More Human Isn't Human at All
Inc.com
Feast is co-founder and CEO of Cogito Corporation, a Boston-based software startup that uses artificial intelligence to measure and improve the quality of certain key conversations, such as sales and customer-service calls, in real time. Or, as Feast ...

How to Deliver Smarter, Faster Customer Service: NICE Global Webinar Series to Discuss the Best Tools and ... - Business Wire (press release)

How to Deliver Smarter, Faster Customer Service: NICE Global Webinar Series to Discuss the Best Tools and ...
Business Wire (press release)
NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

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