Customer Service Information

Take Care of Yourself Before You Take Care of Your Customer


One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage?    What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question, most people come to some conclusion that customer service is a critical component of your competitive advantage.  For most businesses, the service they offer can vary from exceptional to not so hot, depending upon circumstances.

You Bever Know Who Youre Serving


You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person.

Clients... and 38 ways to communicate with them


As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough.

Customer Service - A Lost Art?


Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!! As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority.

Is your Online Business Customer-Friendly?


Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site.  Your Web site is available on a 24 hour, seven days a week basis.

Customer Service A Chickens Way


Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there - they serve up amazing customer service.

Make An Action Plan To Improve Customer Service


Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.

Losing Angry Customers


This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer.

Create Win-Win Deals With Your Competitors


In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item.

Making The Most Of Newsletters


Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures.

Customer Service Tips for Mail Order Businesses


Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money.

Becoming A Solution To Your Customers Problems


Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important.

Cultivating the Trust Factor


In today's highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success.

The 7 Principles of Business Integrity


If you have integrity, nothing else matters. If you don't have integrity, nothing else matters.

Breaking the Ice and Winning Over the Client!


Wherever you turn these days you'll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

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Customer Service Adviser - Home Based

Customer Service Adviser - Home Based - London, London Customer Service Advisers required for a thriving SME services market. The successful applicant must have an excellent telephone manner with the ability to communicate to business people at all levels. Data show customer service works

Because customer service errors are so glaring and so easy to fix, I focus heavily on this topic in my articles. Recently, however, a reader wrote to me (I respond to every email) saying that while she was a believer in the power of great customer service, her boss needed some convincing. She wanted to know what facts I could provide to persuade her boss that improving customer service would ... Post Information Exchange: Customer service assessment

Community members were encouraged to take the garrison customer service assessment during the Aug. 31 Post Information Exchange. Customer service travels well

As Labor Day approaches and with it the end of the vacation season, many Americans are so stressed by the rigors of travel that they're happy to have a vacation from vacations. Unleash Your Customer Service Potential With Intuition X

READING, UNITED KINGDOM--(Marketwire - 09/02/10) - Operator and customer service centres are the front door of a business, requiring customer centric attention to create the right impression first time, everytime. Today, Avaya Platinum DevConnect partner, Datapulse launches Intuition X , its new SIP operator console, which integrates with the Avaya Communication Manager to aid business' in ... Review Finds PG&E Meters Work, But Customer Service Shoddy

Review Finds PG&E Meters Work, But Customer Service Shoddy AWWA Announces New Customer Service Certificate Program: Train-The-Trainer

On October 18-22, the American Water Works Association (AWWA) will host the second Train-the-Trainer seminar for its popular Customer Service Certificate Program in Denver, CO. This three course seminar will provide valuable training to water industry professionals who elect to become approved trainers of AWWA's Customer Service Certificate Program. Study faults PG&E's customer service, not SmartMeters

The uproar over Pacific Gas and Electric Co.'s SmartMeter program had more to do with customer service failings than with actual technological problems, according to an outside report released Thursday. DMV reports spike in customer traffic

The Virginia Department of Motor Vehicles saw its customer traffic spike more than 26 percent yesterday, the first day of service after a weeklong state computer outage, the agency said this morning. By the close of business Thursday, DMV served 25,584 customers statewide. On the same day in 2009 --the ... Customer Direct And Travel Tripper Team Up To Offer Best In Class Hotel Call Center Services

Customer Direct, LLC and Travel Tripper, LLC have created a new, best of breed call center offering for hotels in North America. The solution leverages Travel Tripper?s leading booking engine technology and Customer Direct?s award winning call center solution. ?The Hotel industry is clamoring for a high quality, US based, reservation call center that can effectively service the still important ... Site: customer service - Google News
More on PG&E's Smart Meters and their Customer Service - Examiner.com

Greentech Media (blog)

More on PG&E's Smart Meters and their Customer Service
Examiner.com
s controversial Smart Meters high marks for accuracy Thursday, but pointed the finger at the company's customer service representatives for not responding ...
Analysis Confirms Accuracy Of Meters But Questions PG&E Customer ServiceRenew Grid
= Review Finds PG&E Meters Work, But Customer Service ShoddyTrading Markets (press release)
Study faults PG&E's customer service, not SmartMetersBakersfield Californian
Marin Independent-Journal -San Francisco Chronicle -San Jose Mercury News
all 156 news articles »
About My Job: The Customer Service Rep - The Atlantic (blog)

About My Job: The Customer Service Rep
The Atlantic (blog)
Below the fold is an actual letter I wrote to the customer service people at Verizon Wireless. Once upon a summer job I answered phones at Mazda Motors of ...
Best Customer Service Reps Bend the Rules.Tapped (blog)

all 2 news articles »
Leveraging the Web Collaboration Capabilities within Remote Support - TechRepublic

Leveraging the Web Collaboration Capabilities within Remote Support
TechRepublic
How to Improve Customer Service Oracle Discover how a good customer relationship management tool can not only please customers, but save your company both ...

and more »
4-Year Recipient PNT Marketing Services, Inc. Ranks No. 3881 on the 2010 Inc ... - PR Newswire (press release)

4-Year Recipient PNT Marketing Services, Inc. Ranks No. 3881 on the 2010 Inc ...
PR Newswire (press release)
A staunch dedication to customer service and project management expertise has earned PNT many referrals and contributed to low customer attrition. ...

and more »
First Interstate BancSystem, Inc. to Present at the Barclays Capital 2010 ... - MarketWatch (press release)

First Interstate BancSystem, Inc. to Present at the Barclays Capital 2010 ...
MarketWatch (press release)
... as well as a commitment to long-term organic growth, exemplary customer service, exceeding customer expectations through its products and services and ...

and more »
The JetBlue Steven Slater Situation Proves Customer Service Is Dead - The Business Insider

The Business Insider

The JetBlue Steven Slater Situation Proves Customer Service Is Dead
The Business Insider
Everyone knows that the contemporary customer is mad as hell, too?fed up with inept service, indifferent employees, and customer-service departments that ...
3 Unthinkable Things the Recession Has CausedTIME (blog)

all 3 news articles »
From Reporting to Performance Management - TechRepublic

From Reporting to Performance Management
TechRepublic
How to Improve Customer Service Oracle Discover how a good customer relationship management tool can not only please customers, but save your company both ...
2010 Service & Leadership Trends in Customer SupportTechRepublic

all 51 news articles »
2010 Service & Leadership Trends in Customer Support - TechRepublic

2010 Service & Leadership Trends in Customer Support
TechRepublic
It assesses the state of customer service issues specifically, what the support industry does and how well it does it. (Is this item miscategorized? ...

Freeman Acquires Encore Productions - MarketWatch (press release)

Freeman Acquires Encore Productions
MarketWatch (press release)
They are regarded as leaders in their field, and also have a reputation for outstanding customer service. Encore employees understand the value of ...

and more »
End User 2.0: When Employees Have All The Answers - InformationWeek

End User 2.0: When Employees Have All The Answers
InformationWeek
A better model measures sales and customer service benefits, as you push IM externally via gateways or Web-based chat. You chart reductions of e-mail and ...

and more »
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